Direct answers to the most common questions about buying, receiving, and caring for intimate and sexual wellness products at DC Envíos.
📦 Do my orders arrive in discreet packaging?
Yes. Every order ships in a plain, unmarked box or envelope, with no logos or description of the contents, and with a generic sender. More details on our Discreet Shipping page.
🔞 How old do I need to be to buy from DC Envíos?
You must be 18 years of age or older. We verify age before allowing access to the store.
💧 What lubricant should I use with my toy?
It depends on the material: with silicone toys use a water-based lubricant; glass or steel toys are compatible with any type. Check our Safe Materials Guide for more detail.
🧼 How do I clean and store my products?
Cleaning depends on the material: silicone is washed with warm water and mild soap or boiled (without the motor); steel and glass can be boiled; motorized toys are cleaned only on the outside with a damp cloth. Store each product separately. Full detail in the Safe Materials Guide.
🤝 Is it safe to share an intimate toy with my partner?
Yes, as long as the material is non-porous (medical silicone, glass, steel) and is cleaned well between uses, or used with a condom if shared between people or between areas of the body.
🧾 How does the charge appear on my statement?
With a generic descriptor, without product names or explicit references to intimate wellness. More information in Discreet Shipping.
🚚 How long does my order take to arrive?
Times vary depending on the product and destination. See the details in our Shipping Policy.
↩️ Can I return an intimate product?
For hygiene reasons, opened intimate-use products are not eligible for return. Review the full terms in our Refund Policy.
⛓️ Do you have products for those starting out in BDSM?
Yes, we carry a starter kit designed for beginners. Before buying, we recommend reading our Beginner's Guide to BDSM, focused on safety and consent.
🌟 How do I choose my first vibrator or intimate toy?
We walk you through it step by step in our Guide to Choosing Your First Intimate Toy: what to ask yourself before buying, types of toys, and how to choose the right material.
⚠️ What should I do if I have irritation or an allergic reaction?
Stop using the product immediately, wash the area with warm water, and consult a healthcare professional if the discomfort persists. If you believe the product has a manufacturing defect, write to us so we can look into it.
Can't find the answer you were looking for? Write to us by text message or email — the details are on our Contact Information page.
DC Envíos — clear answers, no judgment. 💗