Shipping policy

At DC Envíos, operated by DC Envios LLC ("we," "us"), we process orders as quickly as possible while protecting your privacy.

Processing time

Orders are processed within 1–3 business days of purchase. You will receive a shipping confirmation email with tracking information once your order ships.

Delivery estimates

Standard delivery within the continental United States typically takes 5–10 business days from the ship date, depending on the carrier and your location. These are estimates, not guarantees, and delays caused by the carrier or events beyond our control are not our responsibility.

Shipping carriers

We ship via USPS, UPS, FedEx, or DHL, or any other carrier depending on the manufacturer, warehouse location, season, and other logistical conditions. A specific carrier cannot be guaranteed at checkout.

Discreet shipping

Every order ships in plain, unmarked packaging with no logos, product names, or descriptions visible on the outside. Your bank or card statement will show a discreet billing descriptor rather than a description of the products purchased.

Shipping area

We offer domestic delivery within the United States. In select cases, and depending on the supplier and product, delivery to certain international locations may also be available. Availability and estimated timelines for international orders will be confirmed at checkout or upon request.

Shipping costs

Shipping costs are calculated at checkout based on your order and location. Any current free-shipping thresholds will be displayed at checkout.

Lost or delayed packages

If your tracking shows no movement for more than 7 business days, or your package is marked delivered but not received, contact us at support@dcenvios.com within 14 days so we can investigate with the carrier.

Contact

Questions about your shipment can be sent to support@dcenvios.com.