Política de reembolso

Last updated: September 18, 2026

At DC Envíos, operated by DC Envios LLC ("we," "us," "the Company"), a company registered in the State of Florida, USA, we want your shopping experience to be safe and satisfying. The following policy applies:

Opened or used products

We do not accept returns or exchanges on products that have been opened, used, assembled, or removed from their original sealed packaging, including craft and casting kits once their contents have been opened or mixed. This policy applies to our entire catalog of romance and couples products, without exception.

Unopened products

If the product remains in its original, sealed, unused packaging, you may request a return within 7 days of the delivery date. The product must be in the same condition in which it was received. Return shipping costs are the customer's responsibility, unless the return is due to our error.

Defective or damaged products

If your product arrives defective or damaged, you have a 7 to 14 days window from delivery to request a replacement or refund. To process your request, we need:

  • Clear photos or video showing the defect or damage
  • Order number 
  • Description of the issue

Once this evidence is received and validated, we will process the replacement or refund within 5–7 business days.

Shipping damage

If the package arrives visibly damaged, document the condition of the package (photos of the exterior and interior) before fully opening it, and contact us within the first 48 hours of receipt.

How to request a return or replacement

Email us at support@dcenvios.com with your order number and the corresponding evidence. Our team will respond within 3–5 business days.

Order cancellations

You may request to cancel an order before it ships by emailing support@dcenvios.com or sending a text message to +1 (954) 860-1327 with your order number. Orders are usually processed within 1–3 business days, so please contact us as soon as possible. If the order has not yet shipped, we will cancel it and refund the full amount to the original payment method within 5–10 business days. Once an order has shipped, it can no longer be cancelled; you may then request a return under the terms above.

Refunds

Approved refunds are processed to the original payment method within 5–10 business days of approval.